Shipping Policy

Last Updated: August 4, 2026

Thank you for shopping at HIMASTER. This Shipping Policy explains our order processing time, shipping methods, shipping fees, estimated delivery time, and order tracking information.

Shipping Destinations

We currently ship to valid residential and commercial addresses within the United States.

Please make sure that your shipping address is complete and accurate before placing your order. We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Order Processing Time

Orders are normally processed within 1–4 business days after payment has been successfully completed.

Orders are not processed or shipped on weekends or public holidays. During holidays, promotions, or other peak periods, order processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Methods

Orders are shipped using tracked shipping services.

Depending on the delivery address, package size, and carrier availability, orders may be delivered by USPS, UPS, FedEx, DHL, or another reliable delivery partner.

The specific shipping carrier may vary by order.

Shipping Rates

A flat shipping fee of US$2.99 is charged for each order shipped within the United States.

The shipping fee is charged per order, not per item. It will not change based on the order value or the number of items purchased.

The total shipping fee will be clearly displayed at checkout before payment is completed.

Estimated Delivery Time

Standard shipping normally takes approximately 5–7 business days after the order has been dispatched.

Order processing time and shipping time are calculated separately. The total estimated delivery time is approximately 6–11 business days after the order is placed.

Delivery times are estimates and are not guaranteed. Delays may occur due to severe weather, public holidays, carrier disruptions, incorrect address information, or other circumstances outside our reasonable control.

Shipping and delivery may also be delayed due to public health emergencies, epidemics, pandemics, government restrictions, carrier disruptions, or other circumstances beyond our reasonable control.

Order Tracking

After your order has been shipped, a tracking number will be sent to the email address used during checkout.

Tracking information may take 24–72 hours to update after the package has been accepted by the shipping carrier.

Please allow additional time for the tracking status to appear in the carrier’s system.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that the address can be changed after the order has been processed or shipped.

If an order is returned because of an incorrect or incomplete address, refused delivery, or failure to collect the package, additional shipping charges may apply before the order can be shipped again.

Delayed or Lost Packages

If your tracking information has not been updated for more than 7 business days, or if your package has not arrived within the estimated delivery period, please contact us through our Contact Us page.

Please provide your order number and the email address used to place the order.

We will assist you in contacting the shipping carrier and investigating the shipment. Although we cannot control delays after a package has been transferred to the carrier, we will make reasonable efforts to help resolve the issue.

Delivered but Not Received

If the tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your delivery location, mailbox, front door, garage, or other secure areas.
2. Ask household members, neighbors, building management, or front desk staff.
3. Contact the shipping carrier using the tracking number.
4. Contact us if you are still unable to locate the package.

Shipping Restrictions

We do not ship to invalid, incomplete, or undeliverable addresses.

Some delivery locations may be unavailable because of carrier restrictions. If we are unable to ship your order, we will contact you using the email address provided during checkout.

Contact Us

For questions about shipping, delivery, or order tracking, please contact us through the Contact Us page on our website.

Please include your order number and the email address used when placing the order so that we can assist you more efficiently.