HIMASTER Returns & Refunds Policy
Last Updated: September 2026
At HIMASTER, we want you to feel confident when shopping with us. If something is not right with your order, our customer support team is here to help.
30-Day Satisfaction Guarantee
We offer a 30-Day Satisfaction Guarantee on eligible purchases made directly through HIMASTER.shop.
If you are not satisfied with your first purchase, please contact us within 30 days of delivery at himaster.shop@gmail.com and include your order number and a brief description of the issue.
Our team will review your request and may offer a replacement, store credit, or refund depending on the circumstances.
For opened dietary supplement products, we generally do not require the product to be physically returned unless specifically requested by our customer service team.
The satisfaction guarantee is limited to one claim per customer or household and may not apply to unusually large quantities, repeated purchases, suspected misuse, or abuse of the policy.
Unopened Products
Unopened and unused products may be returned within 30 days of delivery.
To be eligible for a return:
- The product must be unopened and in its original packaging.
- The item must have been purchased directly from HIMASTER.shop.
- You must provide your HIMASTER.shop order number.
- A return request must be submitted within 30 days of delivery.
Please contact himaster.shop@gmail.com before sending any product back.
Do not return products without first receiving return instructions from our customer service team.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect product and packaging, when applicable
Once verified, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.
You will not be responsible for return shipping when the issue was caused by an error on our part.
Lost Packages
If tracking shows that your package has not arrived within the expected delivery period, please contact himaster.shop@gmail.com
We will review the shipment with the carrier and, when appropriate, arrange a replacement or refund.
If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, your building management, or the carrier.
Return Shipping
For standard returns that are not related to a damaged, defective, or incorrect order, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the order was incorrect, damaged, defective, or otherwise eligible for reimbursement under this policy.
Refunds
Once your refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Final Sale and Promotional Items
Products purchased during a promotion or at a discounted price are not automatically excluded from our return policy.
Eligible promotional purchases are covered by the same return and satisfaction guidelines described above unless a specific offer is clearly identified as final sale before purchase.
Gift Products and Free Promotional Items
Complimentary products, samples, and promotional gifts do not have a cash refund value.
If an order containing a promotional gift is refunded, HIMASTER reserves the right to consider the promotional offer when determining the final refund amount.
Customers are generally not required to return a free promotional sample unless requested by customer service.
Products Purchased Through Other Retailers
This policy applies only to orders placed directly through HIMASTER.shop.
Products purchased through TEMU, Amazon, Walmart, TikTok Shop, or another third-party marketplace are subject to the return and refund policies of the platform where the purchase was made.
Please contact the original retailer for assistance with those orders.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible at himaster.shop@gmail.com
We will do our best to accommodate your request, but orders that have already been processed or shipped may not be eligible for cancellation.
Contact Us
If you have any questions about a return, refund, replacement, or order issue, please contact:
HIMASTER Customer Support
Email: himaster.shop@gmail.com
We aim to respond to customer inquiries within 1 business day.