Refund and Return Policy
Last Updated: August 4, 2026
Thank you for shopping at HIMASTER. We want you to be satisfied with your purchase. This Refund and Return Policy explains the conditions, procedures, and timeframes for returns, refunds, exchanges, damaged products, incorrect products, and order cancellations.
This policy applies only to products purchased directly from https://www.himaster.shop/.
1. Return Period
You may request a return within 14 calendar days after your order has been delivered.
The return period begins on the delivery date shown in the shipping carrier’s tracking information.
Return requests submitted more than 14 calendar days after delivery may not be accepted, except where required by applicable law or where the product is defective, damaged, or incorrect.
2. Return Eligibility
To qualify for a return, the product must:
• Have been purchased directly from https://www.himaster.shop/;
• Be unopened, unused, and in its original condition;
• Have the original safety seal, packaging, label, and accessories intact;
• Be returned with proof of purchase or a valid order number; and
• Receive return authorization from our customer service team before being shipped back.
Sets, bundles, and multipacks must be returned complete, unopened, and in their original condition. Partial returns of sets, bundles, or multipacks will not be accepted unless approved by our customer service team in advance.
3. Non-Returnable Products
For health, hygiene, and safety reasons, we cannot accept returns of:
• Products that have been opened, used, consumed, or partially consumed;
• Products with a broken, removed, damaged, or altered safety seal;
• Products that have been damaged after delivery because of misuse, improper storage, neglect, or unauthorized modification;
• Products without their original packaging or label;
• Products returned more than 14 calendar days after delivery;
• Products purchased from another website, marketplace, retailer, or third-party seller;
• Gift cards or digital products; and
• Products returned without prior authorization.
Opened products may still be reviewed if they arrived damaged, defective, contaminated, incorrect, or otherwise affected by a verified quality or fulfillment issue.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
4. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as it is delivered.
If your product arrives damaged, defective, leaking, unsealed, expired, or different from what you ordered, please contact us within 7 calendar days after delivery.
Please provide:
• Your order number;
• The email address used to place the order;
• A clear description of the problem;
• Clear photographs of the product;
• Photographs of the shipping package and shipping label; and
• Any other information reasonably requested by our customer service team.
After reviewing the information, we may offer an appropriate solution, including:
• A replacement product;
• A refund to the original payment method; or
• Another reasonable resolution agreed upon by both parties.
When a return is required because the product was damaged, defective, or incorrectly shipped, we will provide return instructions and cover the reasonable return shipping cost.
Please do not discard a damaged, defective, or incorrect product until our customer service team has completed its review or instructed you to do so.
5. How to Request a Return
To request a return, contact us at:
Email: support@himaster.shop
Please include your order number, the product you wish to return, the reason for the return, and any relevant photographs.
If your return is approved, we will provide return authorization and instructions.
Authorized returns may be directed to our United States fulfillment warehouse:
HIMASTER Returns
21331 Clay Road
Katy, TX 77449
United States
Do not return any product without first receiving authorization from our customer service team.
Products sent to an unauthorized address, returned without authorization, or sent using cash-on-delivery services may be refused and may not qualify for a refund.
6. Return Shipping Costs
For returns caused by a change of mind, accidental purchase, personal preference, or another reason not caused by us, the customer is responsible for the return shipping cost.
We recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return has been completed.
We are not responsible for unauthorized return packages that are lost, damaged, or not delivered to the approved return location.
For approved returns involving damaged, defective, or incorrect products, we will cover the reasonable return shipping cost or provide a prepaid return label where available.
7. Original Shipping Fees
The original US$2.99 shipping fee is non-refundable for change-of-mind returns or returns that are not caused by an error on our part.
If an order is refunded because the product was damaged, defective, incorrect, or not shipped as promised, the original shipping fee will also be refunded where applicable.
8. Return Inspection
After an authorized return is delivered to us, we will inspect the product to confirm whether it meets the return conditions described in this policy.
We will normally complete the inspection within 3–5 business days after receiving the returned product.
We will notify you by email when the returned product has been received and whether the refund has been approved or rejected.
A return may be rejected if the product:
• Has been opened, used, consumed, or altered;
• Is missing packaging, labels, seals, parts, or accessories;
• Was damaged after delivery;
• Does not match the product authorized for return;
• Was returned after the applicable return period; or
• Does not otherwise meet the eligibility requirements stated in this policy.
9. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
We will normally submit the refund within 5 business days after the return has been inspected and approved.
After the refund has been submitted, your bank, credit card issuer, or payment provider may require an additional 5–10 business days to post the refund to your account.
The actual posting time is controlled by your financial institution and may vary.
Refunds will be based on the amount actually paid for the returned product, including any applicable discounts or promotional pricing.
Refunds cannot be issued to a different card, account, payment method, or person.
10. Exchanges and Replacements
We generally provide direct replacements only for products that are damaged, defective, or incorrectly shipped.
For a change of mind or product preference, please request an eligible return and place a new order for the desired product.
Replacement products are subject to availability. If a replacement is unavailable, we may issue a refund to the original payment method.
11. Order Cancellation
You may request to cancel an order before it has been processed or shipped.
To request cancellation, contact support@himaster.shop as soon as possible and include your order number.
We cannot guarantee that an order can be canceled after it has entered processing, fulfillment, or shipment.
If an order has already been shipped, it must be handled according to the return procedures described in this policy.
If we cancel an order before shipment, any payment already collected will be refunded to the original payment method.
12. Shipping Delays and Unshipped Orders
We make reasonable efforts to process and ship orders within the timeframe stated in our Shipping Policy.
If we are unable to ship an order within the promised timeframe, we will notify the customer and provide the option to:
• Accept the revised shipping timeframe; or
• Cancel the affected order for a full refund.
If an order cannot be shipped, we will issue a full refund to the original payment method.
13. Refused, Undeliverable, or Returned Packages
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned because of an incorrect or incomplete address, refused delivery, failure to collect the package, or another reason caused by the customer, we will contact the customer after the package has been returned to us.
If the returned products remain unopened and eligible for return, we may issue a refund for the product price after deducting the original shipping fee and any additional return shipping charges incurred.
If the customer requests reshipment, additional shipping fees may apply.
14. Late or Missing Refunds
If you have not received an approved refund after the stated processing period:
• Check your bank or payment account again;
• Contact your credit card issuer or payment provider;
• Contact your bank, as posting times may vary; and
• Contact us at support@himaster.shop if the refund is still not visible.
Please include your order number and refund confirmation information when contacting us.
15. Policy Abuse and Fraudulent Returns
We reserve the right to refuse a return, refund, exchange, or replacement where there is reasonable evidence of fraud, abuse, repeated unauthorized returns, product substitution, falsified information, chargeback abuse, or violation of this policy.
This provision does not limit any mandatory rights available to customers under applicable law.
16. Changes to This Policy
We may update this Refund and Return Policy from time to time to reflect changes in our operations, products, legal requirements, or business practices.
Any revised policy will be posted on this page with an updated “Last Updated” date.
The policy in effect on the date an order is placed will generally apply to that order, except where changes are required by applicable law.
17. Contact Information
For return, refund, exchange, replacement, or cancellation questions, please contact:
Hong Kong Leo Overseas Business Co., Limited
Brand Name: HIMASTER
Company Registration Number: 78155085
Registered Office:
Unit B10, Room 2703
New Trend Centre
704 Prince Edward Road East
San Po Kong, Kowloon
Hong Kong Special Administrative Region
Customer Service Email:
support@himaster.shop
Website:
https://www.himaster.shop/
United States Fulfillment and Authorized Return Warehouse:
21331 Clay Road
Katy, TX 77449
United States
The United States warehouse is used for product storage, shipping, authorized returns, and order fulfillment only. It is not our registered office, principal business address, merchant legal address, or place of incorporation.